Keep a clear record of service concerns
Raise a concern with the company named on the written estimate or service agreement.
What to include
Provide your name, preferred callback details, service address, date, and a concise description of the concern. Do not send payment or identity documents through an unsecured message.
What to request
Ask for acknowledgment, the name of the person reviewing the concern, the expected next step, and a written record of any agreed action.